Delivery and refunds
Shipping, returns and how to reach us
Every TurboMan order ships from our U.S. warehouse, usually the same working day. Last updated: August 2026.
Dispatch and delivery
| Order cut-off | 2pm Central. Orders before it leave the same working day, orders after it the next. |
|---|---|
| Delivery window | 3 to 7 working days to most U.S. addresses once the carrier has the parcel |
| Alaska, Hawaii, rural routes | Add 2 to 4 working days |
| Shipping cost | Free on the 3-bottle and 6-bottle orders. $9.99 on the 2-bottle order. |
| Tracking | Emailed when the parcel leaves the warehouse |
| Destinations | United States only |
What arrives at the door
A plain outer box with a shipping label on it. There is no product name, no branding and nothing on the outside that tells a neighbour or a courier what is inside. The invoice goes in the box, not on it. That is standard for every order on this site, on every pack size, and it is not something you have to ask for at checkout.
If a parcel goes missing
Check the tracking link first, then your building's usual hiding places, then write to [email protected] with your order number. If tracking has not moved for five working days we reship at our cost. We do not ask you to chase the carrier yourself, and we do not make you wait thirty days before we accept that a parcel is gone.
Returns, step by step
- Email the support desk
Write to [email protected] within 180 days of the shipping date with your order number. No form, no phone queue, no reason required.
- Post the bottles back
You get a return address by reply, usually within one working day. Send back what is left. Opened, half-used and empty bottles are all accepted. Return postage is yours.
- We refund the card
The purchase price goes back to the original card within two working days of the parcel reaching us. No restocking fee and nothing deducted.
- Your bank does the rest
Banks take a further three to five working days to display a refund. If it has not appeared after that, tell us and we will send the transaction reference.
The full refund policy is here.
Contact us
Write or call
Support: [email protected]
Orders and tracking: [email protected]
Phone: +1 (605) 274-8130
Monday to Friday, 9:00am to 6:00pm Central
Email is answered within one working day.
Post
Ironline Provisions, LLC
331 South Phillips Avenue, Suite 500
Sioux Falls, SD 57104
United States
Do not post bottles back without emailing first. Returns sent without a reference are slow to match to an order.
We will never ask for card details by email. Nobody from Ironline Provisions will ever email or phone you asking for a card number, a CVV or a password. If you get a message that does, it is not us. Forward it to [email protected] and delete it.
Order today, posted today
Anything ordered before 2pm Central leaves the warehouse the same working day, and it is covered for 180 days after that.